Orders & Shipping

Order support:

Update 26th January 2023:

Due to a cyber attack on our courier Royal Mail we are experiencing delays to all international orders. Please be aware that orders may be delayed by an additional period of time whilst they work through the back log of shipments. Further information can be found here

Update 13th October 2022:

The costs of printing, paper, and delivery services have all increased over the past few months, and while we have tried hard to absorb these extra costs as far as we can, we have had to revise our shipping fees. We’re very aware that our customers are also facing increased costs and we want to make our products accessible to all, including our brilliant magazines and books, so this isn’t a decision we wanted to make — unfortunately, though, it’s one that has become necessary. The new fees will apply from the 24th of October 2022.

The biggest change is to shipping within the UK, where we are using a very reliable service that offers our customers the option to track orders shortly after dispatch. The shipping cost for a single magazine will now be £2, and larger or heavier shipments (up to 2kg) will cost £4.

We have also reviewed our prices for the EU and other countries we ship to. Most costs have stayed the same, and a few have decreased. However, shipping costs for heavier parcels have increased, and most importantly, we no longer ship orders over 2kg; this limit is set by our carrier.

Of course, all our wonderful content is still available digitally, including as a free PDF download, with the added option of contributing to the amazing work our team continues to deliver every month.

Thank you for your support, and for being avid readers of all our magazines and books. We hope you continue to enjoy our publications.

If you have any queries or concerns, please don’t hesitate to get in touch with us at rpipresshelp@raspberrypi.com

 

Update 4 October 2021: shipping to EU countries 

Since the UK left the EU we are obliged to levy VAT on direct online purchases to consumers in EU countries at the rate applicable in each EU Member State. However, we cannot be held responsible for additional customs clearance charges that may be levied by individual local postal services upon arrival of the goods in each EU country.

Our Import One Stop Shop (IOSS) number: IM2500010175

Update 1 March 2021: shipping to countries outside the UK

We have reviewed the list of countries to which we currently send orders, following unacceptable levels of delivery failures and delays in some areas. We have found there are some countries to which no reliable and affordable delivery service is available, so with great regret, we have taken the tough decision that we will no longer be shipping worldwide.

For all the countries in the list below, we offer an economy Royal Mail service. While this is usually a very reliable service, packages can sometimes be delayed. Most orders to addresses outside the UK take at least two weeks, and sometimes as long as twelve weeks, to arrive. We ask that you kindly wait until after this time has passed to email us about any order you have placed that appears to be delayed. 

Royal Mail economy service to:

Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States, Vatican City

If your order to one of these countries has not arrived within 12 weeks, or for any other queries relating to book or magazine purchases, please email rpipresshelp@raspberrypi.com.

We are working hard to get your orders to you as quickly as we can, so please remain patient and be assured that we are doing our best to make sure your books and magazines reach you as soon as possible.

If your country doesn’t appear in the list above, we may be able to send your order via international courier. If you are interested in arranging this, please send us an email to the address below detailing your order and address, and we see whether we can provide a quote for shipping. Please note that it can take up to 48 working hours for us to reply to such enquiries.

rpipresshelp@raspberrypi.com

We are working hard to get your orders to you as soon as possible, so please remain patient at this time.

Subscription support:

We hope you enjoy your magazine subscriptions, for any issues relating to missing magazines, delivery changes and general questions please contact us via the following addresses:

Magpi Magazine:

magpi@subscriptionhelpline.co.uk

Hackspace Magazine:

hackspace@subscriptionhelpline.co.uk

Wireframe Magazine:

wireframe@subscriptionhelpline.co.uk

Custom PC Magazine:

custompc@subscriptionhelpline.co.uk